Wonderful all around. Tremendous service across the property, from the valet to the front desk and staff at the restaurants and bar. The rooms are spacious and comfortable with more of a 90s lux feel, but it totally works. The lobby and bar area are absolutely stunning. Love staying here to ski and picking my mountain to drive 45 mins to each morning.

Traveled here on business for a leadership summit. To start the rooms where amazing comfortable bed comfortable pillows a sitting room the bathtub was great very clean detailed a lot of thought went into this hotel. Service was amazing everyone was friendly and welcoming available for assistance. Location was great took a cruise around at night and during the day. Definitely will be back Laura Cafe was great I believe that was the name. The kids stores amazing had great souvenir items. They had someone playing the harp. Plenty of staff multiple restrooms available The Grand room we were in for a leadership meeting at just enough space to accommodate all of leadership food they provided during breakfast lunch and dinner it's all amazing Hawaii variety of choices I am non-dairy so they have nice variety of non-dairy options the only thing I would suggest is adding non-dairy dessert items but I'm not sure if that had to do with the package request from my company. Overall definitely beautiful relaxing stay will return

I’ve stayed at this hotel multiple times over the past couple of months, and every time I leave I’m looking forward to returning. The hotel is beautiful. The spa experience was enjoyable. The room service was quick. The valet parking was stress free and helpful. The whole experience here was amazing. Thank you! Can’t wait to come back for another stay.

We visited the Grand America Hotel today for the Princess Tea Party, and it was absolutely marvelous! The environment was gorgeous—elegant, warm, and truly magical. The food was delicious and beautifully presented, making the entire experience feel extra special. Our waiter, Kody, was so kind, helpful, and attentive. She truly provided amazing service and made us feel completely taken care of. We also had the pleasure of meeting the hotel manager (I believe), who was incredibly gracious and especially sweet to my daughter. It meant so much to see her treated with such genuine kindness. And the toy shop—wow! It’s out of this world. There are so many adorable, unique toys that you could easily spend hours browsing. It’s such a special addition to an already wonderful experience. We will absolutely continue visiting the Grand America. It’s such a lovely place to spend time, made even better by the consistently kind and welcoming staff. Highly recommend!

Dear Indiana (front desk manager) I wanted to personally recognize Diana for the truly exceptional service she provided during my stay at The Grand America with my daughter, Sawyer. Diana is the rare combination of polished professional and genuinely caring human being. Her communication was clear, proactive, and thoughtful at every step. She anticipated needs, followed through flawlessly, and handled every interaction with confidence and precision. What stood out most was her business acumen — she clearly understands both hospitality operations and how to create a premium guest experience, not just pleasant moments. Equally important, she made my daughter feel seen, welcomed, and special, which speaks volumes about her emotional intelligence and customer instincts. That kind of service creates loyalty, not just satisfaction. Quite simply, Diana elevated our entire stay. She is exactly the kind of associate who represents your brand at the highest level, and she absolutely deserves recognition for her professionalism, leadership presence, and exceptional care for guests. Thank you for building a team that delivers at this level. Warm regards, Nolan Turner

My company stayed at the Grand America for a 4 day event and we had a great time. My room was amazing. It was really large with a living room area, a big bedroom and a nice closet area that led into a big bathroom with a full tub and full shower. The bed was comfortable and I slept great each night. Great water pressure with really cold, and really hot water for whatever your temp needs to be. We used the ballroom and other large rooms for our event and they worked really well. We had probably over 500 people and we had plenty of room to do our combined events, as well as our breakout groups. They also provided our meals. The food was good, not great, but better than I expected. I’m sure cooking for that many people to eat at the same time is quite the challenge. Additionally, I had a chai tea and some macaroons at Bonne Vie cafe one of the mornings and it was great. Awesome service and great drinks and treats. The rest of the service we received was also great. There were a ton of employees setting up, taking down, preparing food, cleaning up and all the things and everyone seemed to do a great job. All in all, it was a great place for the event and everyone had a successful week.

Beautiful hotel with clean, gorgeous, and comfortable rooms. Service left a little to be desired, considering the reputation and price point. We arrived at the time we said we would, only to be told our rooms hadn't been cleaned yet and that I would get a call or text when the rooms were ready. An hour and a half went by, nothing, so I went back to the front desk to see if we could at least get a parking pass. Then I'm told the rooms have been ready for a while with a half hearted "sorry". Had that kind of experience with most of the service the rest of the stay, like the staff was bugged we were there. 1 star service for 5 star hotel. Still enjoyed our stay, though.

What an amazing stay we had at this property. Amazing Christmas vibes with their Xmas window displays and their courtyard lights was something absolutely beautiful. The highlight of our upgraded room was marble bathroom with golden fixtures. The surprise Xmas stocking at our door on Xmas day was such a sweet touch. Staff was very polite and helpful during our stay. Hotel location is short distance from temple square, mall and downtown. It is a very family friendly hotel.

No words can describe the amazing service from this hotel. Check In was easy and fast! The room service food was so good, I did not even leave to go and eat anywhere else. I have never had room service food taste as good as a restaurant made it. It came fresh and hot and the staff were friendly and fixed any issues promptly that could have arised. The Christmas decor was beautiful the hotel room I stayed in was very beautiful and the views were delightful. I would 100% stay here many times in the future for relaxation and rest. Amazing experience!

We enjoyed our first stay at The Grand America Hotel. Staff interactions were pleasant, the room was clean and well appointed, although I would have appreciated a bedside table on the outside of the bed as well as the one between the 2 Queens as I had to use the dresser for my chargers and personal items. The location is excellent, we walked to coffee shops and eating establishments and the parking garage was into to enter and egress. Overall a very nice experience, and we happened to stay while they were doing breakfast with Santa and their Window Walk, which was a very nice bonus even though we didn’t have small children on the trip. It was just nice to see families enjoying the Holiday Season :)