Something about Marriott hotels in Salt Lake City. The service quality is noticeably worse than other cities. This hotel has no elevators so forget about it if you can't use stairs. Breakfasts are served luke warm: Oatmeal, eggs. Their standard is low like $50 hotels. No little amenities. Everything needs to be purchased.

I met the most despicable woman walking the earth. She is the GM allegedly named Claudia Catala. She made a bad situation ten times worse. She had zero interest in listening. All the despicable things she said merit contempt. They owe me a refund for the nature of the general manager.

Honestly had such an awful experience. I’m not usually one to leave a bad review but while I’m awake at 2:00 AM I may as well take a moment to let others know that there is a bar next door with stadium lights that blast into the windows of the hotel. This wouldn’t be a problem however if there were any sort of curtains in the room, but all that’s there is a sheer fabric panel, so not only is your room extremely bright through the night you have little to no privacy. This alone has kept my child awake all night and what was supposed to be an evening of rest has quite literally been a horrible disaster. Would not recommend booking here.

Two night stay on the first floor. Rooms and amenities are dated. The treadmill was out of level so I was walking down hill until I was able to raise the platform. The machine was also sticky and the TV didn't work. Additionally, the staff does not walk the halls at night to ensure resident safety or quiet enjoyment. The guys in the next room were up until the early AM listening to loud music and yelling over it. Walls and doors are thin. The electrical connections are loose and unable to find one that charged my devices.

I’ve stay at this location many times, mostly for work. The customer service here is excellent. The rooms are always very clean. The housekeeping staff is so efficient! Jami, Jenny & Destiny do an excellent job! The whole place is clean. The hallways, lobby, and all the outside area. A young man from the maintenance crew saw me lugging my heavy suitcase so he came down the stairs and took all of my stuff up to my room. Wish I got his name, he was so helpful! Everyone is just so friendly and helpful. The location is excellent. It's close to lots of places to eat and a grocery store within a three-minute drive. Great staff, clean inside & out and a great location. I highly recommend this location.

Fair rates, standard continental breakfast, and decent rooms (with mini fridges). Nice location. But not the most comfy beds and some rooms have a bit of a smell. Overall, good.

I booked this room through the Marriott app. NO where in the app does it say anything about no elevator. How does a Marriott property not have an elevator. I had about 6 different items and had to make two trips up and down the stairs. I'm waiting to have a hip replaced so it's pretty painful if have to walk upstairs with nothing in my hand at all let alone a bunch of my crap. If it wasn't that it was so late when I got there I would've cancelled and went somewhere else. The rooms are ok but with no elevator it doesn't matter. They should at least advertise they don't have one especially when it's almost $200 a night.

this is probably the first time I have ever rated a Marriott stay with 1 star. I guess its because they never drop the ball- until this last stay I had. I booked a room for two days in Aug. Once my plans changed, I called the reservation line and changed it to 1 day. Two days later when I checked in- the reservation hadn't been changed. That is not a big deal. I have had this happen a few times in the past- it is usually easily corrected. Except, this time it wasn't. I also gave them my personal CC to charge the room, and this also didn't happen. So I called this week, to get this fixed- and it is apparently unfixable??? so one can seem to help me, and there has been no follow up. Now- since the charge is still on my company card, I now have to pay my company for the 2 day stay... even though I only stayed 1 day. And I have no expectations that Marriott will even resolve this. I don't know what has changed in their world, but this is not the service I have come to expect from my previous years of loyalty to their brand. I guess everybody drops the ball sometimes - It was just a surprise because it hadn't happened before.

The location is great. The staff is wonderful and friendly. The rooms are gross with bugs, holes in curtains, stains on chair, dirty carpet, dirty bathroom, the key pads mostly didn't work, and to top it off the power went out! We were sweating and uncomfortable, walking down dark hallways using our phone flashlight. Never offered credit for a miserable night. Never will stay at a Fairfield and possibly never a Marriott ever again.

Awesome beds l slept like a log! Stopper in tub keeps popping up, so difficult to take a bath. I held it down with my heel. Great location, close to the freeway. Movie theater and restaurants within minimal walking distance of the hotel. Continental breakfast is about what you would expect.